Additional Shared by Support
EVS Severity Definitions
Options for Creating Tickets with EVS
EVS Support: Creating a Ticket Ticket Submission via Portal 1. Login to support.evssw.com: 2. Navigate to your tickets (Home page > Tickets OR via My Area) a. From here you can view history of tickets 3. Select ‘Add Ticket’ option (Green button, ...
How to Trouble Shoot a New Scan Gun
Refer to the Guide included in the packaging of your scanner to set up your new scanner. You will need to set the prefix to add a [ character. Look for the barcode with the left bracket prefix. If the issue still persists after scanning the barcodes ...
Creating a Ticket for EVS Support (2 Main Options)
Please see attached document for instructions on how to contact EVS Support with a new ticket.