Creating a Ticket for EVS Support (2 Main Options)

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• Options for Creating Tickets with EVS

  EVS Support: Creating a Ticket Ticket Submission via Portal 1. Login to support.evssw.com: 2. Navigate to your tickets (Home page > Tickets OR via My Area) a. From here you can view history of tickets 3. Select ‘Add Ticket’ option (Green button, ...

• EVS Severity Definitions

• mobe3 Create new Users, Setup User Groups and Permissions, SSO Login

  See attached guide that covers the following topics: Creating New Users (iOS) Assigning User Permssions / User Groups Setting new user passwords Creating New Users (Web) Create individual users Import users in bulk Edit users in bulk SSO Login and ...

• Network Diagnostics using Traceroute & IPCONFIG / IFCONFIG

  Providing details about your network configuration can help our support team diagnose errors, especially those causing latency or lag in the app or web. Below are instructions for running a "traceroute" and "ipconfig /all" (Windows) or "ifconfig" ...

• Adding Reference Codes in mobe3 (Web)

  Adding Reference Codes in mobe3 Web 1. Log into mobe3 Web. 2. Navigate to Admin -> Reference Codes. 3. In the top-left, click the Create New tab. 4. To create a single Reference Code, click the Create button. (Go to the bottom of the current ...